FAQ
Do you deliver only within India or overseas?
Currently, we deliver across India.
Overseas (international) orders are also accepted on request.
- International orders may attract additional courier, packing charges, and applicable taxes
- Delivery timelines may vary based on destination country and customs clearance
My order is partially delivered. What should I do?
In rare cases of partial delivery:
- Please contact customer support immediately
- Share order ID and delivery details for resolution
How do I track my order?
Once your order is dispatched:
- Tracking details will be shared via WhatsApp, email, or SMS
- You can track the shipment directly using the courier partner’s tracking link
What are the different modes of delivery?
Orders are dispatched through trusted courier partners, including but not limited to:
- Blue Dart
- Delhivery
- Ecom Express
- FedEx
- DTDC
- Professional Couriers
- Shiprocket
- USPS (for international orders)
The courier partner is selected based on delivery location and service availability.
What are the delivery charges?
- Free delivery is available for select products within India
- Delivery charges may apply based on:
- Product type
- Delivery location
- International orders may include nominal delivery charges and applicable taxes
I don’t want to disclose my personal information to the recipient. Is this possible?
Yes. To maintain the surprise element:
- While placing the order, enter “Anonymous” in the sender’s name field
- Your identity will not be disclosed to the recipient
What do the different order statuses mean?
Order Status Definitions:
- Payment Received – Payment has been successfully received and order processing will begin
- Payment Declined – Payment attempt failed
- Order Confirmed – Order is confirmed and scheduled for processing/delivery
- Out for Delivery – Order is with the courier for delivery
- Order Delivered – Order has been successfully delivered
- Delivery Attempted – Delivery attempt failed due to:
- Recipient unavailable
- Incorrect or incomplete address
- Phone not reachable
- Returned to Origin (RTO) – Courier attempted delivery multiple times but failed; order returned to origin
The delivery date has lapsed. When will I get my order or refund?
- Usual delivery time is 3–5 working days after order completion
- Delays may occur due to logistics or external factors
- For unresolved delays, please contact customer support for assistance
- Customized orders cannot be cancelled
- Modifications are allowed only if requested before customization begins
- Once customization work starts, no changes are possible
This applies to both India and international orders.
As per RBI guidelines:
- Refunds (if applicable) are credited to the original mode of payment
Refund timelines depend on standard banking processes
Yes. We specialize in personalized gifts.
- If you require specific or special customization, please chat with us
- Our gifting experts will assist you with available options
- No returns or refunds are allowed for customized products
- If you receive a product that is damaged, defective, or incorrect, please report it within 24 hours of delivery
- An unboxing video is mandatory for claim verification
No. Refunds are only considered for:
- Damaged products
- Defective items
- Incorrect items delivered
Subject to verification and policy terms.
- Refunds (if approved) are credited to the original payment method
- Timelines depend on banking partners
If payment is debited but order confirmation fails:
- An auto-refund is initiated within 24–48 working hours
- If not resolved, contact customer support for assistance
We accept payments via:
- Razorpay
No. COD is not available because:
- The sender (payer) and recipient are usually different
- COD leads to higher delivery failures for gifting orders
A convenience fee is a nominal charge added to cover payment gateway and processing costs.
Registering for My Account allows you to:
- Save personal and delivery details
- View past orders
- Manage recipients and reminders
- Place future orders faster
Use the “Forgot Password” option on the login page to reset your password.
Yes. You can add or remove products from your cart before checkout.
- Website: https://customizeurgifts.com/contact/
- Email: customizeurgifts@gmail.com / support@customizeurgifts.com
- Support Hours: 8:00 AM – 9:00 PM, All 7 Days
