Privacy Policy
Last Updated: 22-12-2025
This Privacy Policy describes how Customize Ur Gifts (CUG) (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit https://customizeurgifts.com, place orders through our website, WhatsApp, Instagram, or otherwise interact with us (collectively, the “Services”).
For the purpose of this Privacy Policy, “you” and “your” refer to any user, customer, website visitor, or individual whose information we collect.
By accessing or using our Services, you agree to the collection, use, and disclosure of information as described in this Privacy Policy. If you do not agree, please do not use our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. Any updates will be posted on this page with a revised “Last Updated” date.
2. How We Collect and Use Personal Information
To provide our Services, we collect personal information from multiple sources depending on how you interact with us. We use this information to:
- Process and fulfill orders
- Customize products as requested
- Communicate order updates and support
- Improve our Services
- Comply with legal and regulatory obligations
- Protect our business and users
3. Personal Information We Collect
A. Information Collected Directly from You
You may provide personal information when placing an order, contacting us, or interacting with our Services, including:
- Name
- Phone number
- Email address
- Billing and shipping address
- Customization details (names, messages, images, preferences)
- Customer support communications
Providing certain information is mandatory for order fulfillment. Failure to do so may prevent us from providing the Services.
B. Information Collected Automatically (Cookies & Usage Data)
When you visit our website, we may automatically collect usage data using cookies or similar technologies, such as:
- IP address
- Browser type and device information
- Pages viewed and interactions
- Date and time of visit
This information helps us understand website performance and improve user experience.
C. Information Collected from Third Parties
We may receive limited information from third-party service providers, such as:
- Payment processors (Razorpay, Stripe) – payment confirmation and transaction reference details
- Courier and logistics partners – delivery status
- Website hosting and analytics tools
We do not control the privacy practices of third parties and recommend reviewing their policies.
4. How We Use Personal Information
- Order Fulfillment: To process payments, customize products, arrange shipping, and complete deliveries.
- Communication: To send order confirmations, updates, respond to queries, and provide customer support via email, WhatsApp, or Instagram.
- Marketing (Optional): To send promotional messages only where consent is provided. You may opt out at any time.
- Security & Fraud Prevention: To detect and prevent fraudulent, unauthorized, or illegal activity.
5. Payments
Payments are securely processed through Razorpay and Stripe. We do not store or process sensitive payment data such as card numbers, CVV, or UPI PINs.
6. Disclosure of Personal Information
We do not sell or rent personal information. We may share information only when necessary with:
- Courier and delivery partners
- Payment gateway providers
- Website hosting and technical service providers
- Government or legal authorities if required by law
All disclosures are limited to legitimate business purposes.
7. User-Generated Content
If you submit reviews, images, or other content publicly (where enabled), such content may be visible to others. We are not responsible for how third parties use publicly shared information.
8. Third-Party Links
Our website or social platforms may contain links to third-party websites. We are not responsible for their privacy practices, content, or security.
9. WhatsApp & Instagram Orders
Orders placed via WhatsApp or Instagram are governed by this Privacy Policy. Information shared through these platforms is used solely for order processing, customization, and delivery.
10. Children’s Data
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If such data is shared unintentionally, please contact us for deletion.
11. Data Security & Retention
We implement reasonable administrative and technical safeguards to protect personal data. However, no system is completely secure.
Personal data is retained only as long as necessary for:
- Order fulfillment
- Legal and tax compliance
- Dispute resolution
12. Your Rights (DPDP Act, 2023)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (subject to legal requirements)
- Withdraw consent for marketing communication
To exercise your rights, contact us at customizeurgifts@gmail.com.
13. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
14. Contact Information
Customize Ur Gifts (CUG)
Email: customizeurgifts@gmail.com
Website: https://customizeurgifts.com
